The National Disability Insurance Agency (NDIA) have released information about a new National Disability Insurance Scheme (NDIS) pathway. This new pathway aims to improve the experience participants have in developing their NDIS plan. Central to these changes is participant feedback. NDIA Chief Executive Officer, Robert De Luca, said the new pathway was the result of a collaborative review the NDIA undertook. “The purpose of the NDIA is to empower people with disability to choose and achieve their goals in inclusive communities and workplaces,” Mr De Luca said. "We must ensure people with disability, their families, carers and providers are confident to engage with and navigate the NDIS."
When will the new pathway start?
The new pathway will now be progressively piloted and tested over the coming months before being rolled out nationally. The NDIA will continue to engage with stakeholders on the testing and implementation of the new pathway.
What is in the new pathway?
- A consistent point of contact, who plays a key role in empowering participants to achieve outcomes.
- Planning being undertaken with a skilled Local Area Coordinator or NDIA planner who will spend time understanding the unique needs of each participant.
- A stronger focus on the broader system of supports for people with disability, including other government services such as health, education and transport, to promote greater inclusion and a sense of community for people with disability
- Communication which emphasises the objectives of the NDIS, with a clear focus on outcomes and goals during planning discussions.
- Information that is clear, consistent and available in accessible formats, such as plain English and braille.
An improved NDIS portal and tools, combined with more straightforward processes that will reduce the administrative cost for providers.
What about for people from culturally and linguistically diverse backgrounds?
Work is also underway to develop tailored pathways to ensure the NDIA has the right response for all participants, including people with psychosocial disability, children, people from Aboriginal and Torres Strait Islander communities, those from culturally and linguistically diverse backgrounds and people with more complex needs. To find out more visit their website or call 1800 800 110.
I want to know more information
For more information about the new NDIS pathway visit their website or call the NDIS on 1800 800 110. If you need any support on your pathway to your first NDIS plan we can also help. Call us on 8414 7100 or email firstname.lastname@example.org if you have any questions. Click here to view our NDIS supports.
Source: NDIA, October 2017 (https://www.ndis.gov.au/pathway-experience.html)